These privacy notices provide important information about how Kaltura, Inc. (“Kaltura”) collects, uses,
processes, protects, and discloses information when you use the Kaltura Websites and the Kaltura Platform.
Our Privacy Notice for the Kaltura Websites details the kinds of Personal Information we collect when you visit
the various websites that we operate and how we manage and use that information.
Our Privacy Notice for the Kaltura Platform details the kinds of Personal Information that are collected when
you use or interact with the Kaltura Platform through an Account Owner’s account.
These notices include legal information about your privacy rights, how you can exercise your legal rights, and how to
contact Kaltura.
Kaltura may update these Privacy Notices at any time without prior notice. Any such changes will become effective
prospectively from the date of publication. These Privacy Notices were last updated on March 1, 2021. We encourage you
to check this page frequently for any changes to our Privacy Notices.
Any inquiries, concerns, or requests regarding the use or disclosure of your Personal Information should be directed to
Kaltura’s data protection officer at: [email protected].
This privacy notice contains important information about how Kaltura, Inc. (“Kaltura”) collects, uses,
processes, protects, and discloses information when you use the Kaltura Websites.
Please visit the Terms of Use for further conditions governing your use of
the Kaltura Websites.
This policy describes how Kaltura treats Personal Information that we collect, receive, process, store, distribute,
and display via the Kaltura Websites, including email, text, and other electronic communications between you and
Kaltura.
For our privacy notice on information collected on the Kaltura Platform visit: Privacy Notice for the Kaltura
Platform.
In this policy, “you” means any person or organization that is authorized to use the Kaltura
Platform or Website; “we” or “us” means Kaltura, including our subsidiaries and
affiliates.
The “Kaltura Websites” or “Websites” are websites and apps belonging to Kaltura.
“Marketing Partners” are trusted third parties providing us with services and data for marketing
purposes or conducting joint marketing activities with us.
“Personal Information” is information about you that is personally identifiable by name or can be
linked to you through a personal identifier like your address, e-mail address, phone number, or location. This
definition is given here for the purpose of this notice only, and some laws may use a different definition. If you
are asserting your rights under law, the applicable legal definition governs your rights.
In general, Kaltura collects Personal Information about you in the following situations:
Provision of this information to Kaltura is not mandatory. However, you will not be able to access and use the
Kaltura Websites and communicate with Kaltura without disclosing some Personal Information to Kaltura.
Through the Kaltura Websites, we may collect Personal Information that you voluntarily provide, such as your name,
email address, location, professional title and affiliation, and interests. We also record your communications
preferences when you sign up to receive email communications from Kaltura.
In addition, like most other websites, when you visit any of the Kaltura Websites, Kaltura automatically receives
and records information from a variety of sources, such as information from your browser, device, Kaltura and
third-party cookie information, web beacons, VAST tags, pixel tags, social media buttons, URL links, and other
methods. Information collected automatically through these sources include your activity on the Kaltura Websites and
unique identifiers such as your IP address and device ID.
We collect Personal Information about potential business customers and partners from our Marketing Partners and
public sources.
Although some information collected automatically is not personally identifiable, we or our Marketing Partners may,
to the extent permitted by applicable law, aggregate or combine this information with information from other
sources, both public and non-public (such as data brokers and organizers of conferences you attended who have your
permission to transfer information to us, and information available publicly on the Internet). Combining information
from various sources could make anonymous information identifiable as Personal Information or add to the Personal
Information we already have about you.
We use your Personal Information from the Kaltura Websites solely for certain legitimate business purposes, which
include some or all of the following:
The Kaltura Websites are not intended for children and we do not permit children to register on Kaltura Websites.
If we become aware that we have inadvertently received or collected Personal Information pertaining to a child under
the age of consent in the jurisdiction where the child is located without valid consent, we will delete such
information from our records.
We use cookies and other technologies such as web beacons, tags and other technologies to collect information about
usage of Kaltura Websites and interaction with emails that we have sent.
When you visit Kaltura Websites, our servers or an authorized third party may place a cookie on your browser. The
cookie can collect information, including Personal Information, about your online activities. Cookies allow us to
track usage of the Kaltura Websites and provide you with a better browsing experience.
We also use web beacons on the Kaltura Websites. For example, web beacons may be placed in marketing emails to
notify us when you click on a link in the email and are directed to a Kaltura Website. Web beacons are used to
improve the Kaltura Websites, enhance our email communications, and track the success of our promotional campaigns.
Please see below for details about how we use different categories of cookies and other tracking technologies, as
well as how you can manage cookie settings:
At present, Kaltura and our third-party Marketing Partners do not honor Do Not Track signals set by some
browsers. If you wish to avoid behavioral tracking by ad networks, please choose from the available methods for
doing so or refrain from using the Kaltura Websites.
You can review, correct, edit, or delete the information that you provided to us by sending us an e-mail request at
[email protected]. Please note that we may need to verify your identity before
processing your request. You may elect to “opt out” of receiving direct marketing or being included in market
research information. You can opt out of receiving email communications by following the instructions through the
unsubscribe option in Kaltura’s emails. You may also opt out at any time, edit your account information, or delete
your account entirely by sending an e-mail request to [email protected]m (please
indicate “Opt Out” in the subject line).
New categories of communication and notification might be added to the Preferences page of the Kaltura Community
Forum from time to time. You can opt out of receiving future communications from these new categories or you can
unsubscribe and block future messages by following instructions through the unsubscribe option in those messages.
If you are a Kaltura Platform Account Owner, you will continue to receive certain communications pertaining to your
Kaltura Platform account such as service announcements and administrative messages even if you opt out of marketing
communications from Kaltura.
While we will try to comply with any request pertaining to your Personal Information in accordance with applicable
law, please be aware that we may not be able to fulfill requests pertaining to information already shared with third
parties. Some information may be retained on our systems for recordkeeping purposes, and some residual digital
information cannot be removed or changed.
We do not sell, disclose, or share Personal Information about you with third parties except under the following
circumstances and for the following purposes:
Kaltura and its affiliates are located in different regions around the world, and Kaltura works with strategic
partners across different industries, categories of business, and in different jurisdictions. By accessing the
Kaltura Websites, your information may be transferred outside of your local jurisdiction.
We may retain your information (including Personal Information) for any lawfully permitted period of time, and as
necessary to comply with our legal and contractual obligations, enforce our agreements, and enable us to investigate
events and resolve disputes.
If you participate in a Kaltura blog, discussion forum, or other parts of our Websites that allow you to post your
comments, you should be aware that the information you provide there may be made broadly available to others,
potentially inside and outside Kaltura, who have access to that blog or discussion forum. Blogs and discussion
forums are monitored by Kaltura, and we reserve the right to remove your content at our discretion. Each
participant’s opinion on a blog or discussion forum is his or her own.
The Kaltura Websites include links to other websites owned or operated by third parties, such as our channel
partners who provide products and services that can be used together with Kaltura’s products and services. Kaltura
is not responsible for the privacy or security practices of any third-party websites, which are governed by their
own privacy policies.
We take great precautions to protect the integrity of your Personal Information. However, no data transmission over
the Internet or any other network can be guaranteed to be 100% secure. While we strive to protect information
transmitted on or through our Websites, we cannot and do not guarantee the security of any information you transmit.
To learn more about security, including the security measures we have taken and steps you can take to enhance the
security of your information when using the Kaltura Websites, please contact us at [email protected].
If you are a resident of the State of California in the United States, you are entitled to certain rights under the
California Consumer Privacy Act of 2018 (CCPA). The categories of Personal Information we collect about or from you
are described in section 3 above, and the business purposes for which we collect such Personal Information are
described in section 4 above.
As a business subject to the CCPA, Kaltura does not sell Personal Information. Kaltura may share Personal
Information with third-party service providers or business partners for our own business purposes as described in
section 8 above. However, we disclose your Personal Information to these third parties only where you have consented
to disclosure of Personal Information to such third parties or where such third parties have agreed to contractual
limitations around their use, retention, and disclosure of Personal Information.
As a resident of the State of California, you have the following rights under the CCPA:
To exercise any of these rights, you may contact Kaltura by following the instructions in section 16 below. We may
need to verify your identity before we are able to process your requests.
If you are in one of the EU/EEA countries, you are entitled to certain rights under the General Data Protection
Regulation (GDPR) EU Regulation 2016/679 and applicable national data protection regulations.
By visiting the Kaltura Websites or communicating with Kaltura, you acknowledge that we may process your Personal
Information for the purposes described above, either on the basis of your consent or if we have other lawful grounds
to do so. Under the GDPR, you have the following rights with respect to your Personal Information:
To exercise any of these rights, you may contact Kaltura by following the instructions in section 16 below. We may
need to verify your identity before we are able to process your requests.
Kaltura’s representative in the EU for the purposes of compliance with the GDPR is Kaltura Germany GmbH, Kaltura’s
Germany-based subsidiary, which may be contacted at:
Kaltura Germany GmbH
c/o Mazars GmbH & Co. KG
Theodor-Stern-Kai 1
60596 Frankfurt am Main
Deutschland
Tel: +1 800 871 5224
Email: [email protected]
To learn more about your rights under the GDPR you can visit the European Commission’s page on Protection of
Personal Data, at: http://ec.europa.eu/justice/data-protection/index_en.htm
Kaltura is a global organization headquartered in the United States and has legal entities, business functions, and
systems in countries around the world.
We may share your Personal Information within Kaltura and transfer it to countries in the world where we do
business, including to the United States. Therefore, your Personal Information may be processed in countries with
privacy laws that are different from privacy laws in your country or in countries that are not subject to an adequacy
decision by the European Commission. Regardless of location, Kaltura handles Personal Information as described here,
and we take care to ensure that our employees, agents and strategic partners in other countries act in a manner
consistent with this privacy notice. Kaltura ensures that the recipient of your Personal Information provides
appropriate safeguards, including by entering into data processing agreements incorporating, where required,
standard contractual clauses or an alternative mechanism for the transfer of personal data as approved by the
European Commission or other applicable regulator.
Any inquiries, concerns, or requests regarding the use or disclosure of your Personal Information should be directed
to Kaltura’s data protection officer at: [email protected].
You may also send inquiries to the following address:
Kaltura, Inc.
250 Park Avenue South, 10th Floor
New York, NY 10003
Attention: Legal Counsel
Kaltura may update this Privacy Notice at any time without prior notice. Any such changes will become effective
prospectively from the date of publication. This Privacy Notice was last updated on March 1, 2021. We encourage
you to check this page frequently for any changes to our Privacy Policy.
This privacy notice explains how Kaltura, Inc. (“Kaltura”) collects, uses, processes, protects, and
discloses information on the Kaltura Platform.
Please visit the Terms of Use for further conditions governing your use of
the Kaltura Websites.
This policy describes how Kaltura handles Personal Information on the Kaltura Platform.
For our privacy notice on information related to the Kaltura Websites and other communications with Kaltura go
to: Privacy Notice for the Kaltura Websites
In this policy, “you” means any User that is authorized to use the Kaltura Platform through an
Account Owner’s account; “we” or “us” means Kaltura, including our subsidiaries
and affiliates.
“Account Owner” the means the individual(s) or organization(s) that have permission to use the
Kaltura Platform to provide services and distribute media from their account.
“Kaltura Platform” means the cloud-based hosted services, APIs, plug-ins, applications, media
players, custom websites, and storage provided by Kaltura to Account Owners.
“Partner” means trusted third parties and business associates that provide us with some of the
services that we provide to you. For example, our Partners include content distribution networks (CDNs), third-party
platforms that are integrated with the Kaltura Platform via APIs or plug-ins, and third-party services you can
access through the Kaltura Platform.
“Personal Information” is information about you that is personally identifiable by name or can be
linked to you through a personal identifier like your address, e-mail address, phone number, or location, and which
is not otherwise publicly available. This definition is given here for the purpose of this notice only, and some
laws may use a different definition. If you are asserting your rights under law, the applicable legal definition
governs your rights.
“Users” are those individuals (such as, customers, subscribers, viewers, employees, staff, faculty,
student, members, or other persons) who are authorized by an Account Owner to access video, audio, and/or other
content from their account.
The Kaltura Platform is a set of online hosted software (“SaaS”) tools for hosting, managing and distributing video
content over the Internet. We make accounts on the Kaltura Platform available to Account Owners that are paying
customers, free trial users, and business partners. Information uploaded and stored on the Kaltura platform is
associated with a given account. In each case, the Account Owner is the Data Controller of the Personal Information
of its Users on that account. Kaltura is the Data Processor carrying out data processing activities and instructions
on behalf of each Data Controller.
Account Owners use the Kaltura Platform to store, process, and distribute videos and other information belonging to
them or their Users through their websites, apps, or other comparable means. Depending on the configuration of the
Kaltura Platform selected by the Account Owner, media and other information on the Account Owner’s account may be
viewable to the general public or to limited audiences. As the controller of Personal Information on the Kaltura
Platform, Account Owners are responsible for maintaining the privacy of Personal Information pertaining to their
Users. Kaltura is not responsible for disclosures of information made by Account Owners and their Users
through such Account Owners’ respective accounts. When we process your Personal Information on behalf of an
Account Owner, it is that Account Owner’s responsibility to protect your privacy.
If you are concerned about your privacy while interacting with services provided by a Kaltura Account Owner, you
should address requests and inquiries relating to your Personal Information directly to that Account Owner. If you
contact us regarding information associated with an Account Owner’s account, we may forward your requests or
inquiries to the relevant Account Owner.
When you interact with the Kaltura Platform through an Account Owner’s account, Kaltura collects your Personal
Information. Examples of activities where you might interact with the Kaltura Platform include:
When you use the Kaltura Platform as a User through an Account Owner’s account, the following categories of Personal
Information may be collected and processed:
Contact and billing information – If you are a Kaltura Account Owner, we collect your contact and billing
information.
We use your information solely for the following purposes:
The activity on the Kaltura Platform production servers is logged within the system for the purpose of providing
Kaltura Account Owners and Partners with statistical analysis of use, and to enable us to monitor the system,
perform security audits, track errors, report activity via the system, and to comply with data retention rules and
internal policies.
We use commercially reasonable methods to keep production logs secure and do not use them for any other purpose or
share them with third parties except for permitted disclosures to third parties as detailed below.
We rely on certain trusted third-party Partners to provide part of the services and functions that make up the
Kaltura Platform. For example, we transmit video content via third party content delivery networks (CDNs).
Kaltura does not share your information, including Personal Information, with any third parties other than our
Partners except in the limited circumstances detailed below. Our Partners do not have permission to use your
Personal Information for any purpose other than to provide to Kaltura the services we require to serve our Account
Owners.
The Kaltura Platform is designed to interoperate with different systems. Our Account Owners may choose to integrate
the Kaltura Platform with their own systems or with other third-party services of their designation. Kaltura is not
responsible for systems connected to the Kaltura Platform that are not under our control.
The Kaltura Platform uses certain persistent first-party cookies to provide the best user experience and remember
your preferences on the Kaltura Platform.
The Kaltura Platform does not place third-party cookies on your devices. However, elements of the Kaltura Platform,
such as the Kaltura player may send information about your activities on the Kaltura Platform to cookies placed by
others (such as ad networks) on your devices through web beacons, VAST tags, and other technologies. Other parties’
cookies are subject to their own privacy policies.
Most Internet browsers have options for controlling, disabling, and deleting cookies on your computer. To learn how
to control cookies using your browser settings, visit https://www.aboutcookies.org/. In addition, many ad networks have joined
the Digital Advertising Alliance’s self-regulatory program to provide a single opt-out tool at: http://www.aboutads.info and at the European Interactive Digital Advertising
Alliance (EDAA) website: http://youronlinechoices.eu. However, Kaltura
does not guarantee that using these tools will prevent online behavioral tracking using cookies through the Kaltura
Platform.
Your Personal Information on a Kaltura Platform account is controlled by the Account Owner. We do not disclose your
Personal Information to third parties except under the following circumstances and for the following purposes:
Kaltura integrates with third-party services (e.g., Zoom, Webex, YouTube) to automate ingestion of media assets from
the third-party service to the Kaltura Platform. Media assets ingested from third-party services and associated with
an Account Owner’s account are processed according to the same guidelines that apply to the Account Owner’s other
media assets and data stored on the Kaltura Platform. Retention of media assets ingested from third-party services
is controlled by the Account Owner, who may choose to retain such media assets even after ending its relationship
with the third-party service.
Processing and retention of data from third-party services may also be subject to the privacy policies and terms
of use of those third-party services. In particular, Kaltura’s YouTube integration uses the YouTube API Services.
Account Owners using Kaltura’s YouTube integration agree to be bound by the YouTube Terms of Service (https://www.youtube.com/t/terms)
and are subject to Google’s Privacy Policy (http://www.google.com/policies/privacy). In addition
to Kaltura’s normal procedures for managing and deleting the media assets, Account Owners can manage and revoke
the Kaltura YouTube integration’s access to data via the Google security settings page at https://security.google.com/settings/security/permissions.
We may retain your information (including Personal Information) on the Kaltura Platform for any lawfully permitted
period of time, and as necessary to comply with our legal and contractual obligations, enforce our agreements, and
enable us to investigate events and resolve disputes.
We take great precautions to protect the integrity of your Personal Information. However, no data transmission over
the Internet or any other network can be guaranteed to be 100% secure. While we strive to protect information on the
Kaltura Platform, we cannot and do not guarantee the security of any information you transmit.
To learn more about security, including the security measures we have taken and steps you can take to enhance the
security of your information when using the Kaltura Platform, please contact us at [email protected]
If you are a resident of the State of California in the United States, Kaltura has certain obligations as a service
provider towards Account Owners regarding your Personal Information under the California Consumer Privacy Act of
2018 (CCPA). As a service provider, Kaltura processes Personal Information solely for the purpose of providing the
services specified in the contracts between Kaltura and the Account Owners. Kaltura does not process Personal
Information collected through an Account Owner’s account for any other purpose.
If you are concerned about your privacy while interacting with services provided by a Kaltura Account Owner, you
should address requests and inquiries relating to your Personal Information directly to that Account Owner. If you
contact us regarding information associated with an Account Owner’s account, we may forward your requests or
inquiries to the relevant Account Owner.
To learn more about your rights under the CCPA, you can visit the California Office of the Attorney General’s page
on the CCPA at: https://oag.ca.gov/privacy/ccpa.
If you are in one of the EU/EEA countries, Kaltura has certain obligations as a data processor towards Account
Owners regarding your Personal Information under the General Data Protection Regulation (GDPR).
The Account Owners, as data controllers, will be responsible for protecting your rights under the GDPR.
If you are concerned about your privacy while using service provided by a Kaltura Account Owner, you should address
requests and inquiries relating to your Personal Information directly to that Account Owner. If you contact us
regarding information on an Account Owner’s account, we may forward your requests or inquiries to the relevant
Account Owner.
To learn more about your rights under the GDPR you can visit the European Commission’s page on Protection of
Personal Data, at: http://ec.europa.eu/justice/data-protection/index_en.htm.
The Kaltura Platform hosts and processes information in the United States and in other countries around the world.
In addition, Kaltura staff may remotely access the Kaltura Platform from other countries where we conduct business operations.
In providing the Kaltura Platform and processing your Personal Information on behalf of an Account Owner, your
Personal Information may be transferred to the United States or to other countries. Therefore, your Personal
Information may be processed in countries with privacy laws that are different from privacy laws in your country
or in countries that are not subject to an adequacy decision by the European Commission. Regardless of location,
Kaltura handles Personal Information as described here, and we take care to ensure that our employees, agents
and Partners in other countries act in a manner consistent with this privacy notice. Kaltura ensures that the
recipient of your Personal Information provides appropriate safeguards, including by entering into data processing
agreements incorporating, where required, standard contractual clauses or an alternative mechanism for the transfer
of personal data as approved by the European Commission or other applicable regulator.
Any inquiries, concerns, or requests regarding the use or disclosure of your Personal Information should be directed
to Kaltura’s data protection officer at: [email protected]
You may also send inquiries to the following address:
Kaltura, Inc.
250 Park Avenue South, 10th Floor
New York, NY 10003
Attention: Legal Counsel
Kaltura may update this Privacy Notice at any time without prior notice. Any such changes will become effective
prospectively from the date of publication. This Privacy Notice was last updated on March 1, 2021. We encourage
you to check this page frequently for any changes to our Privacy Policy.