KALTURA CONVERSATIONAL AGENTS

Guide every user from question to action

Grounded in your organizational knowledge and each user’s context, Kaltura Conversational Agents deliver personalized experiences, capture valuable insights, and guide users to take the next step.

See conversational intelligence in action

Ask Evan about Kaltura’s solutions and see how a conversational agent can guide you toward relevant information and next steps.

Conversational Agents for any purpose

Revenue Engagement

Help buyers evaluate solutions with tailored answers and relevant resources. Identify their interests and guide them toward demos and sales follow-up.

Learning & Enablement

Provide on-demand guidance and personalized support. Help learners build knowledge, and apply what they’ve learned. Track retention and practice new skills.

Customer experience

Provide personalized, context-aware support that helps customers find answers, resolve issues, and get the most out of your products.

TV experience

Bring live and on-demand viewing to life with an on-screen guide that helps audiences discover, explore, and interact with content.

What makes every interaction smarter

Kaltura Conversational Agents combine enterprise knowledge, user context, and intelligent capabilities to guide every interaction toward a useful outcome.

Understand the user
Personalize every interaction with compounding context

Tap into deeper knowledge
Connect approved enterprise content

Show, don’t just tell
Bring answers to life with Dynamic UI

Guide in real time
Share screen to provide in-the-moment assistance

Capture valuable intelligence
Collect zero-party data and conversational insights

 

 

 

When the answer needs more than words

Dynamic UI brings conversations to life with rich, interactive interfaces that take shape in real time. From cards and diagrams to charts, video, and guided actions, every experience adapts to the conversation.

Built to engage at enterprise scale

95%

accuracy in interpreting user queries

24h

always-on availability

1M+

user interactions handled every month

Your agents, from first setup to lasting impact

Customize an agent that reflects your brand, draws on your knowledge, and works toward your business objectives.

Choose the experience

Set your agent’s persona, appearance, voice, and language. Enable text chat and avatar experiences to give users a choice of how to interact.

Connect your knowledge

Connect videos, documents, websites, and enterprise knowledge sources, enabling your agent to deliver multimodal answers and recommendations.

Define its mission

Set its purpose, behavior, and guardrails, including what information to collect and which insights to uncover.

Deploy your agent

Share your agent directly or embed it across your website, product, video portal, webinars, digital events, LMS, or help center.

Turn every conversation into intelligence you can use

With Agent Goals, define what your agents should capture and learn from every interaction. Collect information users share, uncover insights as they engage, and put that intelligence to work.

Capture Data
Conversational Insights
Review & Activate

Capture what users share.

Configure the form fields you need.
Collect responses in the conversation.
Use structured data for follow-up.

Discover what conversations reveal.

Identify needs, interests, and challenges.
Understand buyer readiness or learner comprehension.
Uncover patterns across conversations.

Put your intelligence to work.

Review session summaries and transcripts.
Analyze activity and conversation outcomes.
Export data or trigger post-conversation webhooks.

What early-access teams are saying

 

Leading global MarTech organization

This is the first avatar experience that feels truly human and actually useful in a real business context.”

Ivy League university administrator

It doesn’t wait for input or follow scripts. It guides users forward in real time, at a speed that feels natural.”

Global financial services organization

We’ve tested a lot of AI experiences. This is the first one that feels ready to operate at enterprise scale.”

Leading global MarTech organization

This is the first avatar experience that feels truly human and actually useful in a real business context.”

Ivy League university administrator

It doesn’t wait for input or follow scripts. It guides users forward in real time, at a speed that feels natural.”

Global financial services organization

We’ve tested a lot of AI experiences. This is the first one that feels ready to operate at enterprise scale.”

Make every touchpoint more intelligent

Deploy Kaltura Conversational Agents across your websites, applications, events, and learning environments. Powered by Kaltura’s Agentic Digital Experience Platform, they bring enterprise knowledge and personalized guidance directly to your audience.

See what an agent could do for your business

Discover how Kaltura Conversational Agents can connect your knowledge, engage your audience, and drive action across your digital experiences.