IT Support Specialist

This is us 

Kaltura (NYSE: KLTR) is a global software company on a mission to transform digital experiences from one-way interactions into intelligent, personalized conversations that move people forward.

Founded in 2006, we started by making video more accessible to organizations around the world. Today, we’re taking that foundation much further, combining conversational AI, rich media, enterprise knowledge, and data to build a new generation of intelligent digital experiences.

Our technology helps organizations turn their content and knowledge into interactive, AI-powered experiences that can guide customers, train employees, support learners, and engage audiences in real time. From AI agents and personalized learning experiences to digital events, content hubs, and media platforms, we’re changing how people interact with technology, and what technology can do for them.

More than 1,000 organizations worldwide rely on Kaltura, reaching over 100 million users at home, at work, and at school.

And the people behind it? We’re a global team of 600+ employees, with offices in New York, London, Singapore, and Tel Aviv, united by a culture of openness, flexibility, and collaboration. Kaltura is a fast-paced environment where ideas are welcome, initiative is encouraged, and there’s always something new to build, challenge, or improve. We believe in giving people the freedom to make an impact, the flexibility to balance work and life, and the opportunity to grow as we continue to evolve.

If you don’t meet 100% of the requirements below, that’s okay. Nobody’s perfect! We believe in hiring people, not just a list of skills. If this sounds like a place where you’d be excited to learn, contribute, and make an impact, we’d love to hear from you.

The role

As a Helpdesk Technician at Kaltura, you will be the first point of contact for employees requiring IT support, helping ensure a seamless technology experience across the organization. You will provide hands-on support in Windows and macOS environments, manage onboarding and offboarding processes, resolve end-user issues, and maintain office technology and collaboration spaces.

This is an excellent opportunity to join a dynamic IT team and play a key role in delivering high-quality support, improving employee productivity, and ensuring reliable operation of workplace technologies and company events.

The day-to-day

• Provide first-line technical support to employees via phone, chat, email, and ticketing systems, ensuring timely resolution of incidents and service requests.
• Troubleshoot and resolve hardware, software, networking, Microsoft 365, and endpoint-related issues across Windows and macOS devices.
• Manage employee onboarding and offboarding, including device preparation, account provisioning, access management, and equipment collection.
• Administer and support company devices using Microsoft Intune, ensuring endpoint compliance, software deployment, and lifecycle management.
• Manage user accounts, permissions, and access requests through Okta, Microsoft Entra ID, and Active Directory.
• Support office technologies including Crestron conference rooms, Zoom and Microsoft Teams Rooms, printers, AV systems, and other digital workplace equipment.
• Provide technical support for internal company events, town halls, and employee meetings while maintaining accurate asset inventory and IT documentation.

Ideally, we’re looking for:

• Experience providing hands-on IT support in a mixed Windows and macOS environment.
• Strong troubleshooting and problem-solving skills across hardware, software, networking, and end-user technologies.
• Experience with Microsoft Intune or similar endpoint management and MDM platforms.
• Familiarity with Okta, Microsoft Entra ID, Active Directory, and Microsoft 365 administration.
• Strong customer service skills with the ability to prioritize and manage multiple requests in a fast-paced environment.

These would also be nice:

• Experience supporting conference room technologies, AV systems, and workplace collaboration platforms.
• Hands-on experience with Crestron, Zoom Rooms, or Microsoft Teams Rooms environments.
• Experience improving helpdesk processes, documentation, knowledge bases, or self-service capabilities.

The perks:

1. Hybrid, flexible work environment  
2. Extended private health (including mental) insurance  
3. Personal and professional development programs 
4. Occasional Cross company long weekends