Kaltura & Pathfactory | Agentic Revenue Engagement Suite

How CallMiner increased MQLs by 250% with content intelligence

250%

increase in MQLs

36%

increase in engagement of Learning Center content

37%

more time in consuming content

CallMiner, an AI-powered conversation intelligence platform, has invested heavily in self-service resources, educational content, and how-to guides. Yet despite having a rich library of content, it wasn’t generating the engagement or marketing-qualified leads the team expected. To build a stronger MQL pipeline, they needed a better way to connect buyers with the right content and understand how that content influenced buying decisions.

The Challenge

After several months, the results were disappointing. The new platform largely reinforced their existing form-heavy approach without improving content engagement, increasing views, or generating more MQLs. The team remained convinced that content intelligence was the missing piece—but they needed a solution that delivered meaningful engagement data, not just another place to host content.

They turned to PathFactory to put their content to work while complementing an existing martech stack that included Marketo, 6Sense, and Seismic.

The Solution

By integrating PathFactory with Marketo, the team gained detailed engagement insights that allowed them to deliver more relevant content to high-quality prospects. The platform provided both individual and account-level engagement data, strengthening lead scoring and giving marketing and sales a much clearer view of buyer intent.

For the sales team, this fundamentally changed how conversations began. Instead of approaching calls with limited context, representatives could see exactly which content prospects had consumed, where they were in the buying journey, and the engagement signals they had demonstrated before the first conversation ever took place.

The team also embraced AI-powered recommendation tracks. The data quickly validated the approach: AI-generated tracks achieved a 12% binge rate compared with 9% for manually curated tracks. Those results gave the team confidence to rely more heavily on AI to guide buyers toward relevant content.

The results

In its first year with PathFactory, CallMiner increased marketing-qualified leads by 250%, demonstrating the value of an engagement-driven content strategy. The Learning Center also became significantly more effective, with content engagement increasing by 36% and visitors spending 37% more time consuming content.

By replacing static content experiences with intelligent, data-driven buyer journeys, CallMiner transformed its content library into a measurable source of pipeline growth and gave both marketing and sales the insight needed to engage buyers with greater confidence.