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Customer and Partner Education

Nurture their success

Open up new resources and reduce hours spent on call center lines by building a video self-help portal. Whether in a customer support library, a partner-facing extranet, or a full extended enterprise portal, video can make your products easier to use, reduce frustration, and even encourage new use cases.

Video can be used for
  • Self-Serve Video Library
    Self-Serve Video Library
    Building a self-serve library of tutorials, demos, and troubleshooting videos can dramatically reduce the amount of time you need to spend on live support.
  • Customer Training
    Customer Training
    Start off on the right foot by offering new customers an easy and accessible way to learn how to use their new purchase.
  • Product Catalog
    Product Catalog
    Video makes a product catalog come to life, helping customers and partners easily discover new products and features.
Products for Client and Partner Support

Enterprise Video Portal


Personalized Video Messages


Webcasting


Video Creation

Enterprise Video Portal

Build your own private YouTube™ with Kaltura MediaSpace™ Video Portal for an external facing site or an authenticated extranet. Create, upload, manage, track, and deliver live and on-demand video content to any device, anywhere.

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Personalized Video Messages

Create more personal, trackable customer messaging with Kaltura Pitch. Add personalized video to your emails to clients and partners for more effective communications. Then track how your targets engage, so you can follow up effectively.

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Webcasting

Build a scalable training and product launch program, so you can let all your customers and partners know about new features, use cases, and products in your portfolio.

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Video Creation

Capture video, screenshares, presentations, and more right from your desktop to easily create how-to videos, share tips and tricks, and create a database of useful videos for partners and clients.

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Case Study
  • Enhancing Healthcare with Video in NNIT | "I think that this is the first step in introducing video in the pharmaceutical world."
    Rune Bergendorff, Advanced Business Consultant at NNIT
Want to learn more?