Get Your Viewers to Keep Coming Back: How to Reduce Churn in Online Video


You never get a second chance to make a strong first impression. That’s true in life and it’s true for your video experience. Long buffering, poor video quality, and a clunky advertising delivery are all examples of negative customer experience which results in fewer return visits and in the case of a subscription service—churn.

In this webinar we will explain how to prevent bad video experiences and gain actionable insights for continuous service improvement, using Nice People at Work technology. You will learn how to build effective freemium and free trial offers and how to track the viewer’s experience. We will also review the most important KPIs you must track in order to provide a top video experience.


  • Default image speaker
    Alberto Gomez Yuste
    VP of Product Management, Nice People at Work
  • Default image speaker
    Iddo Shai
    Director of Product Marketing, Kaltura
Watch the Webinar