The new face of
customer care

Turn every customer question into faster resolution, lower support costs, and measurable CX impact, with Kaltura’s real-time Agentic Avatars, built for enterprise-scale customer care and support.


Have a quick chat with Chris, your customer support avatar

Experience how an Agentic Avatar troubleshoots issues and guides just like a great support agent.

Connecting to Agent

Consistency and accountability at every customer moment

Customer care teams are under pressure to do more with less. Kaltura’s Agentic Avatars provide an always-on, embedded support layer that turns your approved knowledge into personalized, natural conversations. They resolve routine issues instantly, guide customers step by step, and escalate only when necessary.

 

Always-on, multilingual, real-time support

Mission-driven guidance that moves users to resolution

Answers grounded only in approved organizational knowledge

Built-in guardrails, compliance controls, and enterprise governance

Screen-aware troubleshooting with live and generated visual guidance

Coming soon: Embedded clips and avatar video creation, built directly into the avatar experience.

The ROI of intelligent, scalable customer care

50%

Lower Tier-1 support cost per interaction

80%

Lower support staffing cost

2%

Decreased churn from poor support

<1

Seconds delay, real-time issue resolution

Support that guides, not just answers

Agentic Avatars transform customer support from reactive Q&A into proactive, intent-driven guidance. They step in at moments of confusion or hesitation, ask clarifying questions, and guide customers toward resolution, escalation, or next steps. What’s more, our Agentic Avatars feed interaction insights back into your support and CX systems.

Not a chatbot.
Not a help center search box.
An agentic customer care guide.

A human face, powered by enterprise knowledge  

Agentic Avatars connect directly to your organization’s approved content – including videos, documents, and workflows – turning existing knowledge into accurate, contextual, and trusted real-time guidance.

 

Answers grounded exclusively in approved support content; no internet scraping

Personalized guidance based on customer intent, issue type, and context

Visual explanations using video, walkthroughs, and diagrams

Unlimited knowledge capacity across your entire content ecosystem

Enterprise-grade security, governance, and auditability built in

 

This means higher trust for customers and lower risk for your organization.

Why customers love Kaltura Agentic Avatars

24/7, multilingual, global support without added headcount or cost

Reduced repetitive workload for human teams, freeing time to build knowledge, improve content, and focus on strategy

Realistic audiovisual guidance that adapts as customer intent evolves

Smart escalation with full context preserved for human agents

Secure, governed, enterprise-grade AI aligned with policy and brand

Leading organizations worldwide rely on Kaltura

Discover what agentic customer support can do for your organization

Book a guided demo to experience first-hand how the avatar resolves issues and guides customers in real-time.