The new face of
customer care
Turn every customer question into faster resolution, lower support costs, and measurable CX impact, with Kaltura’s real-time Agentic Avatars, built for enterprise-scale customer care and support.
Have a quick chat with Chris, your customer support avatar
Experience how an Agentic Avatar troubleshoots issues and guides just like a great support agent.
Consistency and accountability at every customer moment
Customer care teams are under pressure to do more with less. Kaltura’s Agentic Avatars provide an always-on, embedded support layer that turns your approved knowledge into personalized, natural conversations. They resolve routine issues instantly, guide customers step by step, and escalate only when necessary.
Always-on, multilingual, real-time support
Mission-driven guidance that moves users to resolution
Answers grounded only in approved organizational knowledge
Built-in guardrails, compliance controls, and enterprise governance
Screen-aware troubleshooting with live and generated visual guidance
Coming soon: Embedded clips and avatar video creation, built directly into the avatar experience.
The ROI of intelligent, scalable customer care
50%
Lower Tier-1 support cost per interaction
80%
Lower support staffing cost
2%
Decreased churn from poor support
<1
Seconds delay, real-time issue resolution
Support that guides, not just answers
Agentic Avatars transform customer support from reactive Q&A into proactive, intent-driven guidance. They step in at moments of confusion or hesitation, ask clarifying questions, and guide customers toward resolution, escalation, or next steps. What’s more, our Agentic Avatars feed interaction insights back into your support and CX systems.
Not a chatbot.
Not a help center search box.
An agentic customer care guide.
A human face, powered by enterprise knowledge
Agentic Avatars connect directly to your organization’s approved content – including videos, documents, and workflows – turning existing knowledge into accurate, contextual, and trusted real-time guidance.
Answers grounded exclusively in approved support content; no internet scraping
Personalized guidance based on customer intent, issue type, and context
Visual explanations using video, walkthroughs, and diagrams
Unlimited knowledge capacity across your entire content ecosystem
Enterprise-grade security, governance, and auditability built in
This means higher trust for customers and lower risk for your organization.
Leading organizations worldwide rely on Kaltura
Discover what agentic customer support can do for your organization
Book a guided demo to experience first-hand how the avatar resolves issues and guides customers in real-time.