For Kaltura paying customers that may be experiencing technical issues with one of our products, or if you have product questions or feature requests, you may submit a Support Request Case by logging into our Customer Support Portal. Please review the following guide to be familiar with the portal functionality and support flows.
You can also submit a support case by logging into your Kaltura Management Console and clicking on the Support link (top right in the KMC header).
Your Support Request Case will be addressed by our dedicated technical support staff as soon as possible.
You can also get help from the Kaltura community by visiting our Community Forums where you will find solutions and information regarding many common issues. If you cannot find what you are looking for, go ahead and open a new discussion in one of the forums. You are sure to get an answer by someone in the Kaltura community or by our own staff who monitor these forums.
We also invite you to review our public product documentation and various guides in the Kaltura Knowledge Center.