Privacy Policy



Kaltura greatly respects its users’ privacy and is committed to protect the personal information that you share with us. This Privacy Policy supplements the Kaltura Terms of Use, and explains how we collect, use, protect and share information when you use the Kaltura Website or services. Capitalized terms in this policy shall have the meaning attributed to them in the Kaltura Terms of Use. By using the Kaltura Website or services, you consent to this Privacy Policy.

What This Privacy Policy Covers

  • This policy describes how Kaltura treats personal information that it collects and receives, including information related to your past use of Kaltura’s platform. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available.

  • This policy does not apply to the practices of companies that Kaltura does not own or control, or to people that Kaltura does not employ or manage.

Information Collection and Use


  • Kaltura collects personal information when you register with Kaltura, when you use the Kaltura Website, when you use Kaltura’s platform via 3rd parties who use Kaltura’s API, when you visit Kaltura pages or the pages of certain Kaltura partners, and when you enter promotions and contests offered on Kaltura.

  • When you register we ask for information such as your name, email address, birth date, gender, ZIP code, website, and personal interests. When you register with Kaltura and sign in to the Kaltura Website, you are not anonymous to us.

  • Kaltura collects information about your use of the Kaltura Website and with some of our business partners.

  • Kaltura automatically receives and records information on our server logs from your browser, including your IP Address, Kaltura Cookie information, and the page you request.

  • Kaltura uses information for the following general purposes: to customize the advertising and content you see, fulfill your requests for services, improve our services, contact you, conduct research, and provide anonymous reporting for internal and external clients.


  • Kaltura does not permit children under the age of 13 to register with Kaltura.

  • If we become aware that we have inadvertently received personal information from a child under the age of 13, we will delete such information from our records.

Information Sharing and Disclosure

  • Kaltura does not rent, sell, or share personal information about you with other people or non-affiliated companies except to provide products or services you've requested, when we have your permission, or under the following circumstances:

    • We provide the information to trusted partners who work on behalf of, or with, Kaltura under confidentiality agreements. These companies may use your personal information to help Kaltura communicate with you about offers from Kaltura and our marketing partners. However, these companies do not have any independent right to share this information.

    • We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.

    • We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Kaltura's Terms of Use, or as otherwise required by law.

    • We transfer information about you if Kaltura is acquired by or merged with another company. In this event, Kaltura will notify you before information about you is transferred and becomes subject to a different privacy policy.

  • Kaltura may display targeted advertisements based on personal information. Advertisers (including ad serving companies) may assume that people who interact with, view, or click targeted ads meet the targeting criteria—for example, women ages 18-24 from a particular geographic area.

  • Kaltura does not provide any personal information to the advertiser when you interact with or view a targeted ad. However, by interacting with or viewing an ad you are consenting to the possibility that the advertiser will make the assumption that you meet the targeting criteria used to display the ad.

  • Kaltura advertisers include financial service providers (such as banks, insurance agents, stock brokers and mortgage lenders) and non-financial companies (such as stores, airlines, and software companies).

  • Kaltura works with vendors, partners, advertisers, and other service providers in different industries and categories of business. For more information regarding providers of products or services that you've requested please contact us at


  • Kaltura may set and access Kaltura cookies on your computer.

  • Kaltura lets other companies that show advertisements on some of our pages set and access their cookies on your computer. Other companies' use of their cookies is subject to their own privacy policies, not this one. Advertisers or other companies do not have access to Kaltura's cookies.

  • Kaltura may use web beacons to access Kaltura cookies inside and outside Kaltura’s web site and in connection with Kaltura products and services.

Editing and Deleting Your Account Information and Preferences

  • You can edit your Kaltura Account information, at any time.

  • Upon request, we will remove from our database any personal information you provided.

  • You may elect to “opt out” of receiving direct marketing or market research information. This means we assume you have given us your consent to collect and use your information in accordance with this Privacy Policy unless you take affirmative action to opt out at the point of collection. Opt-out is the means by which you give us, or decline to give us, your consent to use your personal information for the purposes covered by this opt-out choice. You may opt out at the point of collection when personal information is collected, or you may do so at any time by sending an e-mail request to (please indicate “Opt Out” in the subject line). 

  • In some cases, we will provide you with the opportunity to “opt in”. This means we will require your affirmative action to indicate your consent before we use your information for purposes other than the purpose for which it was submitted. Notwithstanding the foregoing, please note that new categories of communications and notification might be added to the Preferences page from time to time. Users who visit this page can opt out of receiving future communications from these new categories or they can unsubscribe and/or block future messages by following instructions contained in the messages they receive.

  • We reserve the right to send you certain communications relating to Kaltura’s services, such as service announcements and administrative messages, which are considered part of your Kaltura account, without offering you the opportunity to opt out of receiving them.

  • You can suspend your Kaltura account at any time by following the instructions on the relevant section of the Kaltura website. Please Contact Us about information and User Submitted Media that might remain in our records after your account has been suspended.

Confidentiality and Security

  • We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.

  • We have physical, electronic, and procedural safeguards that comply with federal regulations to protect personal information about you. However, you should be aware that no data transmission over the Internet or other network can be guaranteed to be 100% secure. As a result, while we strive to protection information transmitted on or through our Website or services, we cannot and do not guarantee the security of any information you transmit, and you do so at your own risk.

  • To learn more about security, including the security steps we have taken and security steps you can take, please contact us at

European Union and Swiss Residents

  • For European Union and Swiss Residents, if you choose to provide us with your personal Information, you consent to the storage and processing of that information on our servers located in the United States.

  • Kaltura adheres to the US-EU Safe Harbor and US-Swiss Safe Harbor Privacy Principles of Notice, Choice, Onward Transfer, Security, Data Integrity, Access and Enforcement, and is registered with the U.S. Department of Commerce's Safe Harbor Program (

  • Any questions or concerns regarding the use or disclosure of your information should be directed to Kaltura by e-mailing us at We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of your information in accordance with this Privacy Policy. European Union and Swiss Residents, unresolved complaints shall be submitted to binding arbitration in front of the American Arbitration Association (“AAA”). Information about AAA services can be found at its website: The exclusive location for such arbitration shall be New York, NY, United States.

  • Kaltura is also subject to the jurisdiction of the US Federal Trade Commission. The Federal Trade Commission may be contacted at the following address:

Federal Trade Commission

Attn: Consumer Response Center

600 Pennsylvania Avenue NW

Washington, DC 20580


Changes to this Privacy Policy

  • Kaltura may update this policy from time to time. If we decide to change this Privacy Policy, we will notify you by posting the revised Privacy Policy on our Website, and the effective date of such revised Privacy Policy will be set forth in this paragraph. This Privacy Policy was last updated on October 26, 2012 and is effective as of that date.

Questions and Suggestions

  • If you have questions or suggestions, please Contact Us.